The Ministry of Human Resources and Emiratisation (MoHRE) has launched a video calling service for customers on its official smart app, while continuing to offer the same functionality via WhatsApp using its 600590000 number.

The new service is part of the ministry’s ongoing efforts to improve digital services for customers and achieve the UAE Government’s digital transformation goals by expanding digital services provided to customers.

It allows users to learn about all MoHRE services and receive necessary assistance via video calls with customer satisfaction consultants.

Customers can access the service through the Ministry’s official application via the “Support and Contact” option and WhatsApp under the “Establishments and Workers” or “Domestic Workers” option.

“Expanding the new service and launching it through smart application forms is part of our strategy at the Ministry of Human Resources and Emiratisation,” said Hussain Al Alili, director of the ministry’s customer relations department. “This is in line with our commitment to providing exceptional services to our customers, expanding our digital offering and ensuring a comfortable, simple and fast user experience. »

The video call service will be available to customers during official MoHRE working hours, 7:30 a.m. to 3:00 p.m. Monday to Thursday and 7:30 a.m. to 12:00 p.m. Friday.

Customers can also contact the ministry’s call center at 600590000 any time during the week.

Last year, the department reported more than 50 million customer communications through its available service channels.


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